The international patient will be efficiently directed to the institution’s payment button, ensuring easy entry and providing a high-quality and satisfying service.
The international patient care department previously delivers a quote with the services required by the patient and the patient will make the payment through the following options, which can be found on the website of the Clinic and/or Facilities of the Institution:
- PayPal- international
- Debit and credit cards: we accept payments with national and international credit and debit cards of the Visa, MasterCard and American Express franchises.
- EPAYCO- International
- WOMPI – International
- PSE
- Bancolombia Button
- QR code
- Bank transfer to current account of the banks registered by the clinic, which are previously informed to the payer.
- Cash: We receive Colombian pesos and US dollars.
Use of cards inside the clinic: if the payment is made inside the clinic, the owner of the card must be present with his document that accredits him as such.
To make the payment in the PayPal, Wompi, Epayco and PSE gateways, it is not required to be previously registered, because, at the time of the transaction, the customer must fill in some basic data and with this they can carry out the payment process.
The PayPal payment gateway is certified with the highest level of security standards. In addition, it has a fraud prevention system with transactional monitoring and business investigations to mitigate the risk in each transaction.
You can consult PayPal’s privacy statement at the following link:
https://www.paypal.com/us/legalhub/privacy-full?locale.x=en_US
Once the payment is made, the patient must send the support to the email: international.care@ceomedellin.com and then asks the commercial advisor who is guiding them in the clinic to verify to proceed with the scheduling of the required services.
Once the payment has been verified, our financial department will send the patient’s respective invoice to the patient’s email.
Important
The country under which your bank account is domiciled may have specific policies for payment processing, which are separate from the Clinic of Ophthalmological Specialties. These policies may contain special conditions or exclusions relating to the particular transaction for you or your country, which may even change your relationship with us as well as the intermediaries involved in processing your transactions and handling your funds. By using the payment services, you agree to these terms and conditions as defined in the Additional Terms applicable to your country or your bank, so we recommend that you are aware of them in advance.
If payment is made in cash or dollars
The patient in the company of a person from the international patient care department goes to the cashier area to make the payment, either in Colombian pesos or in US dollars, there the cashier will deliver the cash receipt as support. Subsequently, the electronic invoice will be sent to the email registered by the patient.
Payment through business accounts
You may use the payment services in the name of a person or in the name of a company (a company being understood as any company, partnership, entity, foundation, corporation or any other type of legal person, legally incorporated). These options are considered a business type account. By using the payment services on behalf of a business, you represent that you are expressly authorized to bind the business or entity to these terms and therefore that the business or entity is adhering to these terms.
REFUNDS
How do I handle the reversal of a credit card transaction?
If the reversal of the payment was requested within the same day and the transactional network allows it, it can be «Void Transaction». It is important that it is done immediately, so that the cancellation is online and executed quickly.
The override process depends on the network or platform used. In the specific case of payments made by the Wompi platform, transactions can be approved in a few seconds and after being approved it does not allow cancellation.
If the transaction has been approved and does not allow it to be cancelled, it is necessary to send us an email to international.care@ceomedellin.com making the request for the reversal process. The email must carry the following information:
- Bank-generated authorization code
- Date of transaction
- Last 4 digits of the card
- Transaction Value
In the event that the reversal is not made within the defined times, the money will be refunded within a maximum time of ten (10) business days, after verification by our financial department.
How do I manage the refund of money with payment by debit card or cash?
If the payment was made by credit card: the person must request the refund by email to the international patient care department international.care@ceomedellin.com with the following information:
- Beneficiary Name
- Type of ID
- Identification number
- City
- Country
- Bank Name
- Account number
- Country where the account is registered
- Bank Swift Code
If the payment was made by debit card or in cash: the person must send an email to the international patient care department international.care@ceomedellin.com requesting the money back, informing the bank and the number of the account to which it must be refunded. The money is refunded the next business day.
UNRECOGNIZED TRANSACTIONS
When a consumer is unaware of a transaction or has a problem with it, either because they are a victim of fraud, dissatisfaction with the product received, among others, they can file a claim with their Issuing Bank, that is, the Bank where they purchased their card. The Issuing Bank must then initiate a process known as a Chargeback or Dispute before the Bank where the merchant has the acquiring, through the networks or franchises.
For this, the cardholder has a maximum time of 30 days to notify their Issuing Bank of the disagreement or ignorance of a purchase. It is important that you also know that chargebacks are a right of the cardholders, so this procedure is regulated by the Visa, MasterCard and American Express Franchises worldwide, which implies that all issuing and acquiring entities must comply with the established processes.
LIMITATION OF LIABILITY
In no event shall we be liable for any indirect, punitive, incidental, punitive, punitive, special, consequential damages, lost profits, loss of business opportunity, or loss of reputation resulting from the use of or inability to use the Services or the unavailability of the Services. We will also not be liable for any damages resulting from or related to hacking, tampering with, or any unauthorized access to or use of the PayPal Services, the data, servers, infrastructure of the PayPal Payor, for errors in the use or implementation of anti-fraud measures, security controls, or any other security measures, or by the illegal actions of third parties.
The user knows and accepts that PayPal’s contractual liability will be limited to material, direct, quantifiable, verifiable and foreseeable damages, attributable to the actions or omissions of PayPal even for slight fault, who will be understood to have the degree of diligence required of a merchant in the ordinary course of his business.
In no event shall our liability, and in the aggregate, exceed the value of the payment or transfer you make through the PayPal Services that is the subject of dispute.
DISPUTE RESOLUTION
The user knows and accepts that the controversies generated by the payments or transfers made through the services of payment platforms are procedures outside the control of the Ophthalmological Specialties Clinic, as they are carried out between the issuing entity of the means of payment or the financial institution of the Payer and the PayPal Merchant. The PayPal Merchant is fully responsible for attending to the requests for disputes and sending all the required documentation, however, we can mediate in the resolution of the dispute without, under any circumstances, being considered a party.
In accordance with the applicable regulations, Payers may withdraw from certain purchases made through the PayPal platform, for which they must notify PayPal and the issuing entity of the payment instrument, the withdrawal request within five days following the provision of the service, the delivery of the purchased good or the expiration of the term to receive it.